Return Policy

SISTER aim to create unique long lasting garments of great quality and fit. We are happy to provide online orders with a refund or exchange when:
    • Items are returned within 7 days of receiving your order 
    • Items are returned in original condition (unworn, unwashed)
    • Items are accompanied with a proof of purchase from our online store

We do not accept returns on items purchased on sale or with a promotional discount (excludes new subscriber 10% discount).

Please follow the instructions below to return your online order - 

    • Email hello@sisterstudios.com.au for a return authorisation before returning your item.
    • After you've been issued an return authorisation please send your items to the address below. Please include your order number on the return.

    SISTER STUDIOS
    Attn: RETURNS
    53 VICTORIA STREET
    BRUNSWICK EAST, VIC
    AUSTRALIA, 3057

    Please note - Sale items are not eligible for returns or exchange. Unauthorised returns on sale or discounted items will not be processed and returned to sender. 

    The return sender is responsible for all shipping charges. We are not responsible for any lost, stolen, or damaged shipments. 

    A confirmation email will be sent when your return/exchange has been processed.

    Returns are processed within 7 days of receipt.

        Returned goods are your responsibility until they reach our head office. Please ensure you package your return with care and with tracking to prevent any damages.

        For help or more information contact hello@sisterstudios.com.au

        Purchases made in-store can be returned within 7 days from the original purchase date for an exchange or credit note. 
        Sale items are not eligible for returns or exchange.
        Items must be returned in original condition (unworn, unwashed) and accompanied with a proof of purchase. 
        In-store returns must be returned to our boutique in Fitzroy North to be processed.

        For help or more information contact hello@sisterstudios.com.au

        We do not accept returns on items purchased on sale or with a promotional discount (excludes new subscriber 10% discount).